Therm-x SVT Customer related process PRM 7.2
Therm-x has documented established processes for all aspects of it Quality Business System including procedures for customer related processes for Quoting through product realization and configuration management
7.2 CUSTOMER-RELATED PROCESSES
To describe the role of Management in reviewing requirements related to the product, and any subsequent modifications. To ensure that:
The customer’s requirements are absolutely clear and documented.
Any special requirements are resolved and agreed upon.
Therm-x has the capability to meet all the requirements agreed upon.
Risks associated with delivery and new technologies are evaluated.
This process provides guidelines to management for coordinating the review of these documents, returning signed documents to the customer, when required, and disseminating the requirements of these documents to the affected personnel.
Applies to all contracts(P.O.s)placed by a customer and their subsequent modification, which directly affects the administration of operations at Therm-x.
Contract: An agreement between two or more parties for the doing/ or not doing of something specified, a formal document. The written form of such an agreement at Therm-x includes all customer proposal contracts, purchase orders, change notices, revisions, amendments, supplements, or equivalent documents which provide contractual direction or instructions.
Contract/Purchase Order: A formal document issued by the customer to procure a product or service from Therm-x and constitutes a written agreement between the customer and Therm-x. The contract / purchase order contains all applicable quality requirements in the body or in referenced documents.
Letter/Fax Contract: A notification, confirmation of order in lieu of P.O., which authorizes commencement of activities, pending pricing agreement. Scope for the requirements are clearly defined and authorized by the Therm-x management.
Request for Quote (RFQ): A document(s) issued by the customer to obtain information related to whether the supplier could meet the requirements of delivery, cost and specifications. This can follow a phone inquiry or the result of a fax/Email message.
T-SOP114 Sales Order Entry & Contract Review
T-SOP163 Planning Procedure
T-SOP137 Quoting Procedure